cake tasting and consultation

All our cakes are designed and made to order. We highly recommend booking a tasting and wedding consultation where you can give us some insight into your event, share your design inspirations, and learn more about the booking process. Each monthly tasting is $30.00. It includes (3) signature flavours and (3) rotating flavours. If a deposit has been provided, couples may request (1) complimentary monthly tasting.

Cake design

Your invoice and design details will be emailed to you within (7) days of your consultation. Please note that any designs created by a third party will only be used by us as inspiration to reproduce or interpret the design. It will not be an exact replica.

Serving sizes

Our standard serving sizes are 1” x 2” x 4” high. All serving sizes are estimated.

Orders

We ask for a minimum (2) week’s notice for confections + celebration cakes, (4) week’s notice for afternoon tea catering + micro wedding cakes, and (8) week’s notice for tiered wedding cakes.

deposits

All deposits become due once you have received, reviewed, and confirmed the details of your invoice. We will hold your requested event date for no later than two (2) working days after invoicing. Once this grace period has passed, your event date is no longer guaranteed and will be available to other customers. We will not treat your order as accepted until a deposit has been received via email money transfer. Please note that all deposits are non-refundable and non-transferable.

Final balance payment

All balance are due (7) days before your delivery or collection date.

delivery

Delivery of your order should be arranged at the time of payment or shortly afterwards. Orders over 15 km from L5N are subject to a delivery fee of $1.50/km. Distance are calculated using Google Maps. It is your responsibility to ensure that you have provided the correct delivery details and to ensure that the specified location is accessible at the arranged time.

setup

We want your order presented looking its very best! All large orders include setup.

rentals

Please inquire about rentals at the time of booking.

We provide cake stands, platters, and more through our afternoon tea catering service. Each item requires a separate rental fee and deposit to cover any damages. A full reimbursement of the deposit portion will be provided upon return with no damages.

refunds

Where damage has occurred at the irrefutable fault of our business, a partial or full refund may be remitted. This will be determined on an individual basis. Customers are always informed of the specific care required for their order. Improper handling can compromise the overall design and/or structure. As such, proof must be provided immediately via video call or time stamped pictures. Assuming all precautions have been taken by us to provide you with sound structural support and complete care instructions, we accept no liability for any damage that may occur once the order is in the customer’s possession.